Privacy policy

General provisions

Deutsche Telekom AG attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.


  1. Where can I find the information that is important to me?

This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this web portal.

Further information, including information on data protection for specific products, is available at and


  1. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?

Deutschen Telekom AG, Friedrich-Ebert-Allee 140, 53113 Bonn acts as the data controller. If you have any queries, please contact our Customer Services department or the Group Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany


  1. What rights do I have?

You have the right

a) To request information on the categories of personal data concerned, the purpose of the processing, any recipients of the data, the envisaged storage period (Art. 15 GDPR);

b) To request incorrect or incomplete data is rectified or supplemented (Art. 16 GDPR);

c) To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);

d) To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Art 21 (1) GDPR);

e) To request the erasure of data in certain cases under Art. 17 GDPR – _especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or objected according to (d) above;

f) To demand under certain circumstances the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);

g) To data portability, i.e. you can receive your data which you provided to us, in a commonly used and machine-readable format, such as CSV and can, where necessary, transmit the data to others (Art. 20 GDPR);

h) To file a complaint with the competent supervisory authority regarding data processing (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragte für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen).


  1. Who does Deutsche Telekom pass my data on to?

To processors, i.e. companies we engage to process data within the legally defined scope, Art. 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, printing.

To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you contract with us services from these partners or if you consent to the incorporation of the partner or if we incorporate the partner on the basis of legal permission.

Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to the requesting state authority.


  1. Where is my data processed?

In general, your data is processed in Germany and in other European countries.

If your data is also processed in countries outside the European Union (i.e. in third countries) by way of exception, this is done only if you have explicitly given your consent or it is required so we can provide you with services or it is prescribed by law (Art. 49 GDPR).


  1. What data is recorded, how is it used and how long is it stored?

Technical necessity

This data must be collected as a matter of principle.


What do we do? Why are we doing it? Legal Basis Transfer of Data Duration of Storage
Server storage *1 Data security Art. 6 para. 1 lit. f, Legitimate interest: Ensuring functionality and safe use none 7 days
Tealium Inc. *2 Tag management to control analysis and tracking tools Art. 6 Abs. 1 lit. f,

Justified interest: targeted use and limitation of analysis and tracking tools

none utag_main (Cookie): 365 days



Supplementary information:


*1 Server storage

When you visit our websites, the web server temporarily records the domain name or IP address of your computer, the file request of the client (file name and URL), the http response code and the website from which you are visiting us.


The logged data is used exclusively for the purposes of data security, in particular to defend against attempts to attack our web server (Art. 6 Para. 1 f DSGVO). They are neither used for the creation of individual user profiles nor passed on to third parties and are deleted after 7 days at the latest. We reserve the right to statistically evaluate anonymous data records.


*2 Tealium Inc.

On our website we use Tealium iQ Tag Management, from Tealium Inc, 11085 Torreyana Road, San Diego, CA, 92121 USA, email: Tealium iQ Tag Management is a solution that allows us to tag and manage our pages. The tags allow the Tag Manager to use analysis and tracking tools only where they make sense. Tag Management itself does not store any personal information about you. Only anonymous data is generated, which is stored in the cookie “utag_main” locally in the browser. This data is information from

  • the anonymous visit (number of pages viewed in the visit and technical ID of the visit),
  • the anonymized visitor (number of previous visits and technical ID of the visitor),
  • Yes/No Value, whether the respective page has been visited before during the current visit,
  • Your cookie setting and

For more information about Tealium’s privacy policy, please visit You may opt-out of the use of this service by clicking here: Alternatively, you can use the following browser setting: Block cookies from the domain “


Statistics & Marketing

To improve our website, we collect anonymous data for statistics and analysis. This enables us to check the number of visitors, for example, and assess the effect of individual sub-pages. Personalized advertising is also made possible.


What do we do? Why are we doing it? Legal Basis Transfer of Data Duration of Storage
Google Analytics *3 In order to design our website optimally for you, we analyze usage behavior. Art. 6 para. 1 lit. a Automatic data transmission to Google Ireland Limited. The individual cookies are stored for different lengths of time:

– ga: 2 years

– gid: 24 hours

– gat: 1 minute

Webtrekk GmbH *4 Tracking of activities to improve website design Art. 6 para. 1 lit. a Webtrekk GmbH, Robert-Koch-Platz 4, 10115 Berlin – Session cookie: duration of the session

– Long term cookie: 6 months

– Opt-out cookie: 5 years

Supplementary information:


*3 Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited (“Google”). The information generated by cookies about your use of this website is usually transferred to a Google server in the USA and stored there. However, in the event that IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before this happens. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser within the scope of Google Analytics is not combined with other data from Google.

You can find more information on the terms of use and data protection of Google Analytics here (link: or here (link:


*4 Webtrekk GmbH.

With your consent, we also collect data on our website for statistical analysis using the technology of Webtrekk GmbH, Robert-Koch-Platz 4, 10115 Berlin. This data is stored and processed in pseudonymous form and helps us to statistically analyze the use of our website, to recognize usage problems early on and to improve our offer for you. For the statistical processing of the data, Webtrekk requires the help of cookies, a randomly generated and pseudonymous ID for your browser, which makes it possible to link the collected data. In addition to the cookies set when you access the website, the statistical evaluation also includes data about the website from which you accessed our website, the pages and sub-pages you visit while visiting our website and, if applicable, search terms you used to find our website. We also analyze how our website is used in order to find out what functions our visitors accept and what functions we can improve.


You can find more information on data protection at: (Link:

You may object to the processing of your data by Webtrekk at any time by clicking on the following link: I would like to be excluded from tracking by Webtrekk!


Comfort & Optics

For better usability and for a modern and appealing design on our website we use different services (Google Maps, Twitter). Without integration of these services, descriptive representations on the website will not load and require additional interaction.


What do we do? Why are we doing it? Lega Basis Transfer of Data Duration of Storage
Google Maps*5 This website uses the Google Maps API, a map service of Google Ireland Limited, to display an interactive map. Art. 6 para. 1 lit. a Automatic transfer to Google Ireland Limited. Google Maps shall be responsible for the storage. Currently, the storage period is 6 months.
Twitter *6   Art. 6 para. 1 lit. a    

Supplementary information:


*5 Google Maps

This website uses the Google Maps API, a mapping service of Google Ireland Limited (“Google”), to display an interactive map. By using Google Maps, information about your use of this website (including your IP address) may be transmitted to a Google server in the USA and stored there.


Google may transfer the information obtained through Maps to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Nevertheless, it would be technically possible for Google to identify at least individual users on the basis of the data received. It would be possible that personal data and personality profiles of users of the website could be processed by Google for other purposes over which we have and can have no influence.


Further information can be found in the Google privacy policy


*6 Twitter

By using the integrated Twitter feed, the following data can be transmitted to the social media providers: IP address, browser information, operating system, screen resolution, installed browser plug-ins such as Adobe Flash Player, previous website if you followed a link (referrer), the URL of the current website, etc. If you click the Twitter “tweet button” while logged in to your Twitter account, you can link the content of our pages on your Twitter profile. This allows Twitter to associate visits to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Twitter. If you do not want Twitter to be able to link your visit to our pages, please log out of your Twitter user account. For further information, please refer to the Twitter privacy policy (



Data privacy information last revised: September 23, 2020